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As one of the leading telecom service providers in Nigeria, GLO prides itself on delivering excellent customer experience. To ensure prompt resolution of queries and issues, the company operates multiple call centers across major cities.
In this detailed guide, we bring you the key GLO call center numbers along with important details about their locations and operating hours. We also address some frequently asked questions about contacting customer care.
By the end, you’ll be well-equipped to reach out to GLO support staff whenever assistance is needed regarding accounts, billing, network, or other concerns. So let’s get started!
About GLO Network Infrastructure
Globacom Ltd popularly known as GLO is a Nigerian mobile telecommunications company headquartered in Lagos. Some key facts:
- Covers all 36 states/FCT through extensive 2G, 3G, and 4G infrastructure.
- Starting 5G rollout, selected cities are now 5G-enabled for ultra-fast connectivity.
- Over 60 million subscribers across Nigeria, making it 2nd largest network.
- Offers a full suite of voice, data, and value-added services.
- Ensures reliable, quality customer support through dedicated call centers.
This robust presence and commitment to service excellence has helped GLO achieve immense popularity nationwide.
Customer Care Call Center Numbers
As the first point of contact for queries, here are key GLO call center numbers to note:
Abuja Call Center
07030006789
07059100008
Lagos Call Center
08059100008
01-2790000
01-2791000
Port Harcourt Call Center
08003400500
Kano Call Center
07060000008
0706000001
Ibadan Call Center
02018010787
Operating Hours
- 24×7 for toll-free codes
- 8:00 AM to 8:00 PM for others
Customers can contact these numbers for account updates, bill payments, network issues, product information and general inquiries. Escalation channels are also available.
Contacting GLO Customer Support
Based on the nature of the issue, here are steps to effectively get in touch with GLO care agents:
- Note yourSubscriber/SIM number
- Dial the nearest call center number
- Specify the purpose of the call or select from the IVR menu
- Provide account/telephone details as asked
- Clearly explain your problem/query
- Obtain ticket/reference number for future updates
- Escalate unresolved issues to higher authorities
Toll-free numbers can be called without charges from the GLO number. For best assistance, have all key information handy. Patience and politely described issues help agents solve it promptly.
Frequently Asked Questions
Let’s address some commonly raised queries:
Q. What if the call gets disconnected during support?
A. Note the ticket number received earlier and call back quoting the same. Agents can then continue previous conversations to resolve pending issues.
Q. How long does it typically take to get a callback?
A. GLO aims to return call within 24 hours. However, call volume may impact timelines. An SMS with an estimated callback time is shared for transparency.
Q. Is there a dedicated number for billing or account updates?
A. No, general customer care numbers can be contacted for any type of query. Explaining the purpose initially helps agents direct call accordingly.
Q. Are calls to these centers toll-free from other networks too?
A. Only numbers starting with 080, 070, 018 are toll-free nationwide. Others only offer free access when called from GLO subscribers, else standard call rates apply.
Q. What languages are calls attended in?
A. Being a Nigerian company, agents are proficient in English, Pidgin, Hausa, Igbo and Yoruba to accommodate all preferred languages.
Ensuring Great Call Center Experience
A few tips can make interaction with GLO call agents efficient:
- Stay calm and polite in verbal communication
- Have all account and SIM details along with IMEI ready
- Describe the issue/query briefly yet precisely
- Obtain tickets for tracking progress of complaints
- Note agent’s details like name, callback schedule if required
- Escalate unresolved matters patiently to higher authorities
- Share positive feedback for good service on surveys
Being organized and respectful results in the quickest resolutions from overburdened call centers. Appreciation also keeps teams motivated.
Customer Care Beyond Call Centers
GLO offers multiple touchpoints apart from phone calls:
- A dedicated website with online chat, feedback, and self-service options
- Social media platforms like Facebook are actively monitored
- E-mail communications to customercare@gloworld.com
- Walk-ins to any Gloworld shop/kiosk across Nigeria
- Call-back requests via *131#, *585# USSD codes
This multi-channel approach coupled with 24×7 support aims to resolve nearly all queries satisfactorily. Customers can choose their preferred mode too.
Conclusion
We covered extensively the key GLO call center numbers, locations, and operating hours along with tips to maximize assistance. Regular outreach helps the network stay abreast of user experience and make constant enhancements.
With proactive problem-solving and multiple contact avenues available round-the-clock, getting desired support from GLO should not be challenging. Please share your feedback on ways to improve the customer experience further.